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FAQ's

Section 1: General Questions

Q1: What makes Rubbr products different from the rest?

A: Glad you asked! At Rubbr, we don’t just make rubber products—we create superior, industrial-grade solutions trusted by industries like mining and defence. Our products are built to handle anything life throws at them, from intense gym sessions to rough ute rides. In short: we don’t do flimsy.

Q2: Where are Rubbr products made?

A: Right here in Windsor, Sydney! We’re proud to be an Australian-owned and operated business, with over 20 years of expertise in crafting top-quality rubber products.

Q3: Can I visit your warehouse?

A: Absolutely! Swing by our Windsor location to pick up your order, get product advice, or just say hi. We’ll even throw in a smile for free.

Section 2: Product Questions

Q4: Are your gym mats suitable for heavyweights?

A: You bet! Whether you’re deadlifting, squatting, or doing burpees, our gym mats are designed to handle serious impact without a scratch. They’re made with non-slip, shock-absorbent rubber to protect both you and your floors.

Q5: Can your ute mats handle extreme weather?

A: Rain, shine, or even hailstorms—our ute mats have got you covered. They’re made from weather-resistant rubber that’s tough enough for Australian conditions. Plus, they keep your cargo from slipping and sliding around. Talk about multitasking!

Q6: What’s the best way to clean my horse mats?

A: Cleaning your horse mats is as easy as 1-2-3:

1. Hose them down.
2. Scrub with mild soap if needed.
3. Let them air dry.

No fuss, no stress, and your horse will thank you for the fresh setup!

Q7: Do your ramp mats work for wet areas?

A: Definitely! Our ramp mats come with a high-traction, slip-resistant surface that’s perfect for wet or slippery conditions. They’re ideal for outdoor ramps, loading docks, or anywhere you need extra grip.

Section 3: Ordering and Shipping

Q8: How long will it take to get my order?

A: We aim to process and ship orders within 2-3 business days. Delivery times vary depending on your location, but most orders arrive within 5-7 business days. Need it sooner? Choose our express shipping option at checkout!

Q9: Can I pick up my order instead of having it delivered?

A: Yes! We offer free warehouse pickup at our Windsor location. Just select the pickup option during checkout, and we’ll have your order ready when you arrive.

Q10: What’s your return policy?

A: We stand by our products, but if something doesn’t work out, you can return it within 30 days of purchase for a full refund or exchange. Just make sure the item is in its original condition. Need help with a return? Reach out to our awesome support team, and we’ll make it easy for you.

Section 4: Custom Orders

Q11: Can I order custom-sized mats?

A: Absolutely! We specialize in custom-fit solutions. Just tell us your dimensions, and we’ll cut your mats to size. Need a logo or specific color? We’ve got you covered there too.

Q12: How do I request a custom order?

A: Drop us a line through our Contact Us page, or chat with our friendly bot. We’ll guide you through the process and get your custom order rolling.

Section 5: Fun Stuff

Q13: What’s the weirdest thing someone has used Rubbr products for?

A: Someone once used our gym mats to line their backyard skate ramp! It worked so well they called us back to do the whole neighbourhood park. Who knew rubber could be so versatile?

"Still have questions? No problem! Hit us up through our live chat or contact form. We’re here to make your Rubbr experience as smooth as our mats."

Shipping

We aim to supply you the best possible products at the best possible price. We are a local small business based in South Windsor, we dont have depots around the country and as such we have choosen to stick to shipping within NSW only. We use our partners at Big Post to bring you the best possible rates, we know that shipping can sometimes be expensive especially with heavy or bulky items hence why we offer free pickup from our warehouse in South Windsor at 3/10 Banksia Place South Windsor.

You are always welcome to drop by and meet Scott and Nick the Father and Son team behind Rubbr.